Refunds

International applicants whose study permit is denied by Immigration, Refugees, and Citizenship Canada (IRCC) may be eligible for a refund of their tuition deposit less an administration fee.

Applicants must request a refund and forward a copy (PDF) of their IRCC denial letter to Freshdesk.

SAIT must receive the study permit denial letter before the program start date, as indicated in the letter of acceptance.

Notes:

• Eligible applicants will receive a refund of their tuition deposit minus $250 administration fee.
• Applicants who received a deferral must provide the most recent study permit decision from IRCC issued after the deferral date.

Exceptions:

• Applicants who have missed the tuition payment and course registration deadlines or whose application is on "cancelled" status will not qualify for a deposit refund. See course registration and tuition payment deadlines.

Effective Sept. 16, 2023:

• When an applicant requests a refund based on the study permit refusal after an admission deferral (deposit transfer) was granted, and the new application has an active status (Submitted, Information Required, Conditional, Confirmed, Waitlisted), the applicant may be eligible for a refund of their tuition deposit minus a $500 administrative fee. No refunds are given to applicants whose application is cancelled.

The following refund procedure applies to students withdrawing from a program:

Refund procedure for students withdrawing from a program

Cancellation request date	Cancellation process	Refund Amount	Additional information
Prior to the program date	Submit a new support ticket	Full amount paid minus your non-refundable tuition deposit	N/A
After classes start, but before the add/drop deadline	Submit a new support ticket	50% of your tuition only minus mandatory fees	N/A
After your program's add/drop deadline	Complete a program withdrawal form with your academic chair	No refund will be issued	You must withdraw prior to completing 70% of the course based on the course end date.

If you withdraw before completing your program, you will not receive a Saitsa refund for any academic term fully or partially completed.

The following process applies if you withdraw from an individual course.

 Refund procedure for students withdrawing from an individual course

Cancellation request date	Cancellation process	Refund Amount	Additional information
During your program's add/drop period	Connect with your student advisor to discuss your options	Full amount of course being dropped	The credit balance will be applied to your future tuition
After your program's add/drop deadline	Contact the Office of the Registrar to withdraw from an individual course.	No refund will be issued	You must withdraw prior to completing 70% of the course based on the course date.

Dropping the only course you're registered in is considered a program withdrawal. You will need to connect with your academic chair to complete a program withdrawal form. 

If you need to cancel your registration, log in to your MyTradesecrets account and select 'cancel'. If you are cancelling after your class start date, contact the Office of the Registrar directly.

You'll be eligible for a refund if you cancel at least five business days prior to the class start date. All cancellations are subject to an administrative fee of $100.

To request a refund, contact the Office of the Registrar.

Watch your email

After your refund request has been processed, you'll receive an email to your preferred email address. This first email will come from PayMyTuition and will advise you a payment has been initiated by SAIT. The next step will depend if you are a domestic or international student.

Look for a second email

Watch your inbox for a message to let you know when your payment is on the way. Once you receive the second email, you can expect a third email with the actual e-Transfer link from Interac within the next 24 hours.

If you're unsure what we have on file as your preferred email, you can find out by logging into mySAIT and selecting Personal Information under the mySAIT tab.

Access your payment

Follow the instructions in the email.

The third email will reference a password to access the payment. This is also known as the Refund Authorization ID and can be found by following the steps below.

1. Login to mySAIT.
2. Select the myStudent tab.
3. Select the link under Collect Refund, Award, Bursary, or Emergency Funding found in the Finance Information section.
4. Look for the Refund Authorization ID, which is the password referenced in the third email from Interac.

Watch your email

After your refund request has been processed, you'll receive an email to your preferred email address. This first email will come from PayMyTuition and will advise you a payment has been initiated by SAIT. The next step will depend if you are a domestic or international student.

Look for a second email

Watch your inbox for a message requesting your banking information.

Access your payment

Follow the instructions in the email and click on the link to enter your banking information to access the e-Transfer payment. Follow the instructions provided in the email from PayMyTuition. Refunds will be issued in Canadian dollars.

e-Transfers are a fast and convenient way to receive a payment within the security of your online banking service.

• After you receive the email from Interac, login to mySAIT
• Click on the myStudent tab
• Click on Finance information
• Click on the link within the Collect Refund, Award, Bursary or Emergency Funding section
• The Refund Authorization ID is the password referenced in the Interac email

If you’re an international student, you don't need a password.

If you’re unsure what we have on file as your preferred email address, you can find out by logging into mySAIT and selecting Personal Information on the mySAIT tab.

Domestic students: You'll receive email notifications from PayMyTuition and the actual e-Transfer payment email from Interac.

International students: You'll receive emails from PayMyTuition.

Up to eight email reminders will be sent to advise an e-Transfer payment is available. After the eighth email reminder, the payment will be canceled or reissued.

In the rare case where a refund exceeds $10,000 the refund will be distributed over multiple transfers in $10,000 increments. For example, if the total refund is $25,000, three e-Transfers will be issued over three 24-hour periods and each transfer will have a unique Refund Authorization ID.